This policy explains what personal information Belle & Cooper collects, how we use it, and how you can control it. Last updated 14 May 2026.
Who we are
Belle & Cooper Pty Ltd, 39 Kirsty Drive, Tanawha, QLD 4556, Australia, operates this website (bellecooper.com.au) and the online store at the same address.
What we collect
We collect personal information you give us directly and information that’s collected automatically when you visit our site.
Information you give us
- Name, email address, phone number, shipping and billing addresses (when you place an order).
- Payment card information (handled directly by our payment processor — see below).
- Messages you send via our contact form or by email.
- Email address (if you subscribe to our newsletter).
Information collected automatically
- IP address, device type, browser type, pages viewed and time spent on each page.
- Cookies and similar technologies — see our cookie section below.
How we use it
- To process and fulfil your orders.
- To send you order confirmations, dispatch notifications, and tracking details.
- To respond to your enquiries.
- To send marketing emails — but only if you’ve opted in. You can unsubscribe with one click at any time.
- To improve the website, detect fraud, and meet our legal obligations.
Who we share it with
We never sell your personal information. We share it only with the service providers we need to run the business:
- Payment processors (Stripe, PayPal, Afterpay) — to take payment securely.
- Shipping carriers (Australia Post and courier partners) — to deliver your order.
- Hosting and analytics (Cloudways, Google Analytics) — to run the site and understand how visitors use it.
- Email service — to send transactional emails and (with your consent) marketing.
Each of these providers is bound by their own privacy obligations and our service agreements.
Cookies
We use cookies to keep your shopping cart working between visits, to remember your preferences, and to measure site usage. You can disable cookies in your browser settings, but parts of the site (like checkout) may stop working.
Your rights
Under the Australian Privacy Principles, you can:
- Ask what personal information we hold about you.
- Ask us to correct anything that’s inaccurate.
- Ask us to delete your personal information (subject to record-keeping obligations like tax law).
- Opt out of marketing communications at any time.
- Opt out of data sharing for ads — see Your privacy choices.
To exercise any of these rights, email privacy@bellecooper.com.au and we’ll respond within 30 days.
Data security
Your data is held on servers in Sydney, Australia. We use HTTPS encryption site-wide and follow industry-standard practices to protect it. No system is perfectly secure, so if you suspect a breach please contact us immediately.
Children
Our store is intended for adults aged 18 and over. We don’t knowingly collect information from children. If you believe we’ve collected a child’s information by mistake, contact us and we’ll delete it.
Changes to this policy
If we make material changes we’ll post the updated policy here and update the “last updated” date at the top of the page.
Contact
Privacy questions: privacy@bellecooper.com.au or write to us at the postal address above.